Privacy Policy

1. Introduction

Welcome to A TEAMM User (referred to as "we", "our", or "us"). We are committed to protecting your privacy and ensuring the confidentiality and security of your personal data. This Privacy Policy details how we collect, use, store, and protect your information when you use the A TEAMM User Mobile Application and our associated online services at ateamm.com.

By accessing or using our application and portal, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

2. Information We Collect

A. Personal Information Provided Directly by You

When you register an account, log in, or interact with features on A TEAMM, we may collect:

• Account & Contact Info: Full Name, Email Address, Country Code, and Mobile Phone Number.
• Geographical Information: State, City, and Address details for regional distributor mapping.
• Distributor Identification: Distributor ID, Referral Code, and assigned 6A Leader hierarchy information.
• Support Requests: Inquiry details, ticket messages, and issue descriptions.

B. Device & Operational Information

• Push Notification Tokens: Firebase Cloud Messaging (FCM) device tokens to deliver real-time lead alerts and system notifications.
• Course Progress & Watch History: E-learning video completion records to track training progression and certificate issuance.
• Technical Logs: Device model, Android OS version, and network connection status for troubleshooting.

3. How We Use Your Information

We process your data strictly for legitimate operational purposes, including:

• User Authentication: Secure login verification, password resets, and session management.
• Lead & Inquiry Routing: Connecting customer inquiries and QR-scanned lead data directly to your distributor dashboard.
• Distributor Team Approvals: Facilitating verification and approval workflows between distributors and 6A Leaders.
• Real-time Push Alerts: Sending high-priority notifications when new leads or ticket responses are received.
• WhatsApp Business Automation: Dispatching automated welcome and lead alert messages via Pabbly and Meta WhatsApp Cloud API.
• Dynamic QR Card Creation: Generating personalized, downloadable branded QR cards for your business outreach.

4. Android Device Permissions

The A TEAMM User app requests only the minimum permissions necessary to function:

5. Data Sharing & Third-Party Services

We do not sell, rent, or monetize your personal information. We only share necessary data with trusted service providers essential for platform operations:

• Google Firebase (FCM): Encrypted delivery of Android push notification tokens.
• Cloudinary CDN: Fast delivery and streaming of splash video and media assets.
• Pabbly / WhatsApp Cloud API: Automated transactional messaging for lead routing.

6. Data Security & Encryption

All data transmitted between the A TEAMM User app and our servers is encrypted in transit using industry-standard HTTPS / TLS 1.3 encryption. We maintain firewalls, database access restrictions, and periodic security monitoring to safeguard your information against unauthorized access.

7. Data Retention & Account Deletion Policy

You have full control over your data. You may request the permanent deletion of your account and all associated records at any time through any of the following methods:

1. Submit a request via the in-app Support Tickets section.
2. Submit a deletion request on our contact page: https://ateamm.com/contact-us.
3. Email us directly at support@ateamm.com or info@ateamm.com with the subject "Account & Data Deletion Request".

Upon verification, all personal identifiers, lead links, and credentials will be permanently erased from our active databases within 30 business days.

8. Children's Privacy

Our platform and applications are intended exclusively for business professionals and distributors aged 18 years and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, please contact us immediately for deletion.